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Former Member's avatar
Former Member
3 years ago

We weren’t able to finish downloading 1Password...

I'm getting the following error trying to install 8 desktop on Mac OS (MB pro M1 Max) "We weren’t able to finish downloading 1Password. Try again or contact support." Anyone know how to fix this? Currently running a family on 7. Thanks!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Venura 13.2 (22D49)
Browser:_ Not Provided
Referrer: forum-search:We weren’t able to finish downloading 1Password. Try again or contact support.

macos

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  • 1p_jac's avatar
    1p_jac
    Icon for 1Password Team rank1Password Team
    3 years ago
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    Hi @Walterat

    I'm sorry to hear that you've been running into this issue downloading 1Password 8 on your MacBook Pro. We sometimes see this issue appear but typically restarting your Mac and downloading a fresh copy of the installer from our websites gets you back up and running. Could you give that a try for me and let me know how you get on: https://1password.com/downloads/mac/

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I'm getting the following error trying to install 8 desktop on Mac OS (MB pro M1 Max) \"We weren’t able to finish downloading 1Password. Try again or contact support.\" Anyone know how to fix this? Currently running a family on 7. Thanks!

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Venura 13.2 (22D49)
\nBrowser:_ Not Provided
\nReferrer: forum-search:We weren’t able to finish downloading 1Password. Try again or contact support.

","body@stringLength":"741","rawBody":"

I'm getting the following error trying to install 8 desktop on Mac OS (MB pro M1 Max) \"We weren’t able to finish downloading 1Password. Try again or contact support.\" Anyone know how to fix this? Currently running a family on 7. Thanks!

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Venura 13.2 (22D49)
\nBrowser:_ Not Provided
\nReferrer: forum-search:We weren’t able to finish downloading 1Password. Try again or contact support.

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We weren’t able to finish downloading 1Password...","moderationData":{"__ref":"ModerationData:moderation_data:108683"},"body":"

Hi @Walterat

\n\n

I'm sorry to hear that you've been running into this issue downloading 1Password 8 on your MacBook Pro. We sometimes see this issue appear but typically restarting your Mac and downloading a fresh copy of the installer from our websites gets you back up and running. Could you give that a try for me and let me know how you get on: https://1password.com/downloads/mac/

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