2FA not working

rfranke

I have just got a new phone and have set up Google Authenticator to give me 2FA codes for 1Password but the codes don’t work when I use them in this screen. I am forced to say authenticate later each time it pops up

GreyM1P

Hey there @rfranke

Double-check your iPhone's system clock is accurate by going to https://time.is/ – most (almost all) two-factor authentication errors we see are because of the system clock.

If your iPhone's clock is accurate, try signing in to 1Password.com in a Private or Incognito window in your browser on your computer, using a one-time password from Google Authenticator.

See how those things go and let me know – I'll be able to get you to the right help if needs be. :)

— Grey

rfranke

I can log in on my computer fine using the chrome app

rfranke

It’s just the iOS app that’s upset with me

Dave_1P

@rfranke

If you're sure that your iPhone's date and time are accurate then I'd like to ask you to create a diagnostics report from the iPhone:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/137682/2fa-not-working
• Your forum username: rfranke
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave