I’m prompted to enter in my 2FA every time I use the app
I only use my iPad Pro (12.9-inch, 5th generation) a couple times a week. It seems however every time I go to use it, after I enter my Master Password, it prompts me for my 1Password.com OTP 2FA. I couldn’t find a way to disable this in settings.
1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iPad OS 16.3
Browser:_ Not Provided
Referrer: forum-search:2fa
Comments
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Hello @Rob Raymond! 👋
I'm sorry that you're being prompted for your 2FA one-time password repeatedly. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/137701/i-m-prompted-to-enter-in-my-2fa-every-time-i-use-the-app
- Your forum username:
Rob Raymond - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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@Dave_1P, I followed the instructions, but the reply from BitBot didn't seem to have a support ID. However, I did notice the subject had this prepended to it: YNM-18751-135
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Thank you for posting the Support ID, one of my colleagues will review the diagnostics report and send you a reply as soon as possible. To prevent duplication of effort I'm closing this thread. 🙂
-Dave
ref: YNM-18751-135
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