OTP autofill does not recognize the input Box
NikoJu
Hi, I have set up a 1password Login with OTP for my university account.
1Password flawlessly fills in the login details but does not recognize the OTP input box.
I've checked the HTML which reads as follows:
<input class="form-element form-field" id="j_tokenNumber" name="j_tokenNumber" type="text" inputmode="numeric" autofocus="" autocomplete="on">
I'd appreciate any help trying to fix this issue
Thanking a lot in advance
Nikolaus
1Password Version: 8.10.0
Extension Version: 2.6.0
OS Version: Win10
Browser:_ Firefox/Chrome
Comments
Team Member
Hi @NikoJu, does your OTP get filled if you click on the 1Password icon in your browser's toolbar, locate your login, and click Autofill? If so, I would use that as a workaround.
In the meantime, I'd like for you to send over the following so that we can report the filling issue with the OTP field to our developers.
Feel free to attach it here. Otherwise, you can send it to us via email at [email protected] If you send it via email, please include:
After sending the email, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
Hi @Joy_1P , thanks for your reply!
I have verified that manually clicking on autofill does not help either. So I have sent you an email with the attached .json file (seems like the .json file type is not allowed within this forum)
The support ID is as follows: #MCC-57553-627
Thanks
Nikolaus
Team Member
Thank you @NikoJu, our team will be in touch.