can't update Version 3.5.9 (build 30884) to 3.8.21 from menu

hi,

It always says "Try again". Erreur lors de l'extraction de l'archive.
Tried also from store but it is not free.
mac os 10.8.4

tx

Comments

  • Christian_B
    Christian_B
    Community Member

    problem solved. I got the link in the first post. tx anyway.

  • khad
    khad
    1Password Alumni

    I'm glad you got everything working well, @Christian_B. :)

    Please let me know if there is anything else we can help with.

  • Christian_B
    Christian_B
    Community Member

    I still don't know why the first method did not work, though.

  • khad
    khad
    1Password Alumni

    Many versions ago there was an update to the autoupdater. Because of this it is not possible to update directly to the current version from a version so extremely old as the one you were using. You would have needed to update to one of the versions with the transitional code. The simple solution is to download the current version of 1Password directly from our website.

  • magicone
    magicone
    Community Member

    still not able to update getting error msg.

  • khad
    khad
    1Password Alumni

    Welcome to the thread, @magicone. I just became aware that you were having trouble in your first post in it.

    As I mentioned above, if you are having trouble updating 1Password, the solution is to download the current version of 1Password directly from our website. Here are the complete steps:

    1. Visit the 1Password download page:

      http://agilebits.com/downloads

    2. Click on the "Download Now" button under "1Password 3"

    3. Quit your web browser and 1Password, if it's running
    4. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it

    Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

This discussion has been closed.