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1Password locks and Firefox locks up

kiwiplant
kiwiplant
Community Member
in 1Password 3 – 7 for Mac

This happens each time 1Password locks (requires password again) a certain amount of time after it has been unlocked.
Firefox locks up and shows "Not Responding" in the activity monitor.
Only way to get Firefox running again is to kill and restart.

Firefox 22.0 and 1Password 3.9.20.b2
It has been locking up like this for a couple versions of Firefox and 1Password extensions.

Any way to fix this?

Comments

  • khad
    khad
    1Password Alumni

    To help us track down the issue more quickly, could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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