Forum Discussion

evansrob's avatar
evansrob
New Contributor
2 years ago

I've set 1Password to never require my password, but it keeps doing so

I've set 1Password to never require a password, but each time my Mac awakens from sleep and I try to use the app it asks for my password.

1Password Version: 8.9.11
Extension Version: 2.7.0
OS Version: MAC OS 13.2.1
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=1Password%20keeps%20asking%20for%20my%20password%20even%20though%20I've%20set%20it%20for%20never

macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello evansrob! 👋

    I'm sorry that you're being prompted for your account password more often than you should be. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#18707
    ref: dev/core/core#17839