importing Lastpass, says I'm not connected to the internet

Community Member

I keep getting the error that I'm not connected to the internet. Tested speed, and everything is fine. Using Webroot SecureAnywhere CE 23.1

1Password Version: 8.10.0
Extension Version: 2.7.0
OS Version: Windows 11
Browser:_ Chrome
Referrer: forum-search:importing Lastpass, says I'm not connected to the internet


  • Hello @brianshr99,

    Thanks for using 1Password. I'm sorry for the troubles you are experiencing with the LastPass import and that import failed message.

    If you haven't done so already, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread:
    • Your forum username: brianshr99

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!

This discussion has been closed.