importing Lastpass, says I'm not connected to the internet

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brianshr99
brianshr99
Community Member
in Windows


I keep getting the error that I'm not connected to the internet. Tested speed, and everything is fine. Using Webroot SecureAnywhere CE 23.1

1Password Version: 8.10.0
Extension Version: 2.7.0
OS Version: Windows 11
Browser:_ Chrome
Referrer: forum-search:importing Lastpass, says I'm not connected to the internet

Comments

  • ag_mike_d
    ag_mike_d
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    Hello @brianshr99,

    Thanks for using 1Password. I'm sorry for the troubles you are experiencing with the LastPass import and that import failed message.

    If you haven't done so already, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/138524/importing-lastpass-says-im-not-connected-to-the-internet
    • Your forum username: brianshr99

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!

This discussion has been closed.