Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
1Password for Safari stops working until Safari is closed and restarted
This discussion was created from comments split from: Does anyone's Safari Extension ever "stop working" until Safari is force closed / restarted?.
This is an issue in the macOS app as well.
- 1P_Dave
Moderator
Can you clarify if you're seeing an issue when using the 1Password for Mac app itself or when using 1Password for Safari on the Mac? If it's the latter then I do see an open issue similar to the iOS issue being discussed in this thread for the Safari browser extension on the Mac. I'd like to ask you to create a diagnostics report from your Mac so that I can confirm that you're affected by the same specific bug:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/679242/#Comment_679242
- Your forum username:
AMonitorDarkly - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#20485
Having the same problem on my Mac.
- 1P_Dave
I've split the reports about 1Password for Safari on the Mac to the appropriate forum category so that we avoid confusing multiple issues together. 🙂
I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/679443/#Comment_679443
- Your forum username:
Samtheman67 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Hey @marcgregory, sorry about the issues you're seeing with 1Password for Safari. To better understand what is happening, I'd like to ask some questions:
- What version of the 1Password for Safari extension do you have installed? You can find it in Safari > Settings > Extensions.
- Does 1Password for Safari not respond at all, or is the issue intermittent?
- Does the issue happen on one specific website or all websites?
- What steps do you typically take to save/fill in Safari?
- Do you get any error messages?
I look forward to hearing about the details above!
