1Password on Safari will not fill login fields on Disneyplus. How do I fix this?

@yashrg thanks for the update. It is great to hear that things are working well now. Feel free to reach out if you need help with anything else!

@"paul.m_1p" Thanks for following with the instructions. Between my last post and your reply, I ended up disabling and uninstalling the extension and reinstalling it again. When I saw your comment I went to try and reproduce the issue and the log. But it seemed to work.
I didn't want to get too excited too soon so gave myself a few days to test. But I haven't run into the issue again on the test form, Disney+ and account.samsung.com specifically, or on any other website.

I am sorry I couldn't get you guys the logs so your team could get to the bottom of what triggered the issue. But I appreciate the help from the 1Password team.

Hey @yashrg - Thanks for your continued engagement on this 🙂

At this stage, I'd like to ask you to create a couple diagnostics from your device and email them into us so we can look a bit closer at what's going on:

1. First, please fully recreate the issue you're seeing.
2. Then save a log for 1Password in the browser using the specific steps here -> Save a console log for 1Password in your browser
3. Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report
4. Attach the diagnostics to an email message addressed to support+forum@1password.com.
   • In case it's useful for you, here is some information about what is collected and shared with us upon sending the diagnostics: About 1Password diagnostics information

With your email please include:

• A link to this thread: https://1password.community/discussion/138688/1password-on-safari-will-not-fill-login-fields-on-disneyplus-how-do-i-fix-this#latest
• Your forum username: yashrg
• Do you clear the history in Safari often, or at all?

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much and we look forward to assisting further!

I don't know if this will help resolve the issue, but while waiting for a response to my last message, I also noticed the issue on another website. This time it is account.samsung.com The password field will not take any input when I try to use 1password to fill it.
I home this can be resolved soon.

1. This appears to be the only website where I ran into issue saving a new login.
2. This was the only website thus far where I encountered the issue with filling.
3. I tried saving login info on the test form and was able to successfully save the login.
4. But this form also has an issue with autofilling the saved login info.
5. I have Todoist and CardPointers extensions in Safari.
6. I don't use any proxy or VPN.

@yashrg thanks for the update. I have a few follow-up questions in order to look further into what is going on:

• Is this the only website where you've run into such an issue when saving a new login?
• Is this the only website where you've run into issues with filling?
• Can you try saving one on our test form to see how it goes?
• After saving that, can you fill it to see if it works?
• Do you have any other extensions in Safari? If so, what are they?
• Do you have any anti-virus or anti-malware programs on your computer?
• Do you use a proxy or VPN?

We look forward to hearing from you!

steph_giles I feel so silly now. Yes when I was following Paul's troubleshooting steps 1password was not unlocked.
This time I was able to click save login, but the dialog titled "Save in" just continued to show the spinning loading indicator with a cancel button underneath.

Hey @yashrg,

Thanks for getting back to us. Can you let me know if 1Password in your browser was unlocked when you tried the steps?

If not, can you try unlocking 1Password first and then let us know if you are able to follow the steps?

Thanks for the response Paul. I was able to get through steps 1-4. However, after I right click the 1Password icon in Safari's toolbar, I don't see the option to save login. The only options that show up when I right click on the 1Password icon in Safari's toolbar are "Settings, Help >, Manage Extension…, Customize toolbar…"

Hi @yashrg - Thanks for reaching out, and I'm sorry for the trouble you have bumped into on Disney Plus.

I've done some testing on this page, but I wasn't able to recreate the same behaviour you described. Could you try the following steps to update 1Password for Safari to the latest version, and then create a new manual login item?

1. Update 1Password for Safari using the steps in this article: How to keep 1Password up to date in your browser
2. Go to the website's login page: https://www.disneyplus.com/login
3. Type in your email manually - don't click continue just yet.
4. Right click the 1Password icon in Safari's toolbar.
5. Select 'Save Login' and save it as a New Item. (give it a unique name so we can tell it apart from your other item for this site)
6. Click 'Continue'
7. Enter your password on the next page manually - don't click login just yet.
8. Right click the 1Password icon in Safari's toolbar and select 'Save Login' once more.
9. This time, select the login item you created in step 5, and then click 'Update' on the 1Password dialog.
10. Refresh the website, and try autofilling the new item using the autofill menu (dropdown directly under the Email field).

If you are able to autofill and log in successfully, you can go ahead and delete your old login item in 1Password.

(Oddly, it also shows an ABC login I have as an option. another bug?)

For this behaviour you are seeing, could you share the exact URL(s) you have saved in your ABC item in 1Password? This will help us narrow down why this is showing up.

We look forward to hearing back! 🙂