iOS Safari system autofill not showing suggestions
TomCharman
in iOS
Going to a website with a login set up, no autofill suggestions appear above the keyboard. If I press the "Passwords" button in the bar above the keyboard, the 1password UI appears and I can select the correct login, which works.
This stopped working for my mum a while back and has now started on my phone too. Is it a known issue at the moment? I couldn't see anything specifically on the forum but I might be blind.
1Password Version: 8.10.2
Extension Version: Not Provided
OS Version: iOS 16.3.1
Browser:_ Safari
Comments
+1
+1 for me as well
You need to restart safari to make suggestions appear again.
I have screen recorded with this issue, here (March, 11): Another disscussion
Team Member
Hello @TomCharman, @vman, @WorldIRC and @Kabaye! 👋
I'm sorry that you're not seeing suggestions appear above your keyboard when using Password AutoFill. Can you please try the following:
If that doesn't work then can you tell me which browser you're using and whether the same issue occurs when using Safari?
-Dave
Hi Dave,
For me, the issues are only in Chrome. Safari is fine.
Thanks,
Show filling suggestions is turned on and i'm having the issue in safari.
Interesting. My auto fill settings looked correct but I reselected my family as the source again, and that seems to have flushed out some gremlins. Now I’m seeing suggestions on many sites I wasn’t before in safari.
(Not on this forum’s login though, for some reason! Working with the extension on iPad.)
Hello @Dave_1P
I made new screen recording, showing this bug:
[Link removed by 1Password Support -Moderator]
Hope it will help to better understand issue.
@Dave_1P - the video @Kabaye has shared is my exact issue that we've discussed previously. Killing Safari fixes it.
Team Member
@TomCharman
Thank you for sharing! @WorldIRC, and @vman can you try the suggestion that TomCharman shared here: https://1password.community/discussion/comment/680079/#Comment_680079
@Kabaye
Thank you for posting the screen recording, I've removed the link since I can't verify that it's safe for folks to click on. Please send an email to [email protected] with a link to this thread so that our support team can request the screen recording from you using a secure channel and advise further.
-Dave
@Dave_1P I've tried that among other things -- only way to fix that specific issue is to kill Safari as my internal ticket already has noted.
Team Member
@WorldIRC
This thread is about Password AutoFill and not the Safari browser extension. Can you clarify which issue you're referring to?
-Dave
@Dave_1P both actually :)
The video that was posted (that you removed) would actually better belong in my thread as that was an exact representation of the iOS Safari Browser Extension issue.
In terms of the issue here, I have not been able to resolve (but only within Chrome). Safari is OK.
Team Member
@WorldIRC
Thank you for the clarification. To avoid confusion, let's keep the discussion about the Safari extension in the other thread. This thread is about the Password AutoFill behaviour that TomCharman described in his original post. Password AutoFill and the Safari extension are two entirely separate systems and work differently.
The suggestions that appear above the keyboard when using Password AutoFill are rendered entirely by iOS and 1Password just provides the data for the experience. If suggestions are appearing in Safari but not Chrome then it suggests to me that 1Password is properly handing off information to iOS Password AutoFill and then something is going wrong on either the iOS or Chrome end. I've previously run into this behaviour and tested Keychain on the same website, when open in Safari and open in Chrome, and saw the same issue there which means that the behaviour isn't limited to 1Password but affects all password managers that use iOS Password AutoFill. I suggest reporting the issue to Apple so that they can investigate further. 🙂
-Dave