Long time LastPass user came over yesterday to give 1Password a go. I downloaded Mac Desktop and iOS App. I logged into my account from both devices. Even setup 2FA. I created a new login on Each device separately. 12 hours later it still hasn't synced. I cannot see the login created from my desktop app on my iphone and vice versa. I also changed the family name, personal and Family name avatars on laptop and none of that is reflected on my iphone app.
I also used the QR code from my computer to set up my mobile app account.
Welcome to 1Password! I've split your comment into a new thread so that we can investigate further. I'm sorry that you're not seeing the same items on both of your devices, I'd like to ask you to create a diagnostics report from your iOS device:
Comments
Long time LastPass user came over yesterday to give 1Password a go. I downloaded Mac Desktop and iOS App. I logged into my account from both devices. Even setup 2FA. I created a new login on Each device separately. 12 hours later it still hasn't synced. I cannot see the login created from my desktop app on my iphone and vice versa. I also changed the family name, personal and Family name avatars on laptop and none of that is reflected on my iphone app.
I also used the QR code from my computer to set up my mobile app account.
Team Member
Hello @trawsome! 👋
Welcome to 1Password! I've split your comment into a new thread so that we can investigate further. I'm sorry that you're not seeing the same items on both of your devices, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
[email protected].With your email please include:
trawsomeThe report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Thanks. Email with diagnostic report has been sent
Team Member
Thanks @trawsome
Someone will be with you as soon as possible.
ref: QPY-91456-152