1Password crashes when I try to login. Using a MacMini M2 chip.

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katzmammal
katzmammal
Community Member
edited March 2023 in Mac

just upgraded to a Mac mini with M2. Migrated files from Time Machine. When I open 1P it crashes immediately. I reinstalled it and the same happens after I enter my password. Here is the error report

Translated Report (Full Report Below)

Process: 1Password [626]
Path: /Applications/1Password.app/Contents/MacOS/1Password
Identifier: com.1password.1password
Version: 8.10.3 (8.10.3.145457)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-03-15 15:42:13.3252 -0400
OS Version: macOS 13.2.1 (22D68)
Report Version: 12
Anonymous UUID: 8227F331-7C98-6220-9883-82E83AED20C5

Time Awake Since Boot: 920 seconds

System Integrity Protection: enabled

Crashed Thread: 16 tokio-runtime-worker

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

Kernel Triage:
VM - pmap_enter retried due to resource shortage
VM - pmap_enter retried due to resource shortage

1Password Version: 8.8
Extension Version: 4.7.5.90
OS Version: macOS 13.2.1
Browser:_ Not Provided
Referrer: forum-search:1 Password crashes Mac mini OS Ventura

Comments

  • Dave_1P
    Dave_1P
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    Hello @katzmammal! 👋

    I'm sorry to hear that the 1Password for Mac app is crashing. I'd like to ask you to send me some diagnostics logs from your Mac:

    1. Open Finder.
    2. Click Go in the menubar at the top of the screen.
    3. Click Go To Folder...
    4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
    5. Right-click on the folder titled logs and select Compress "logs".

    Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • katzmammal
    katzmammal
    Community Member
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    Hi Dave, here is the support ticket number: [#XSN-55641-187]

  • Dave_1P
    Dave_1P
    Options

    @katzmammal

    Thank you for posting the Support ID. One of my colleagues will review the crash report and the logs and get back to you as soon as possible over email. To prevent duplication of effort I'm closing this thread.

    -Dave

    ref: XSN-55641-187

This discussion has been closed.