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Former Member's avatar
Former Member
2 years ago

Touch ID not working wit 1Password 8 on M2 MacBook Pro

I am unable to switch on TouchID unlock on my new MacBook Pro with a M2 processor.
I upgraded from an older model that didn't have Touch ID, and installed 1Password8 with the installer downloaded from the 1Password website.
When I go to the security settings in 1Password the checkbox to enable TouchID unlock is greyed out and cannot be checked.
I have already tried to shut down my Mac, restart it, unlock 1Password, disable and enable al the TouchID features on my System Preferences , go back to 1Password to enable TouchID, but the checkbox stays greyed out.

I have already tried removing and reinstalling 1Password, without success.

Thanks,
Boris

1Password Version: 8.10.3
Extension Version: Not Provided
OS Version: macOS 13.2.1
Browser:_ Not Provided

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @okiii

    Thank you for posting the Support ID, I see that you're already being helped by one of my colleagues. Please continue the conversation there.

    -Dave

    ref: GZC-83317-746

  • Former Member's avatar
    Former Member
    2 years ago

    Hi, I have the same problem.
    I have already sent email the diagnostic report to support, here's the Support ID number:

    [#GZC-83317-746]

    Thanks

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @rohity

    Thank you for posting the Support ID. I've moved the ticket over to the right team and one of my colleagues will reply to you via email as soon as possible.

    -Dave

    ref: IYS-84987-887

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @rohity

    I'm sorry that you're running into the same issue. Since the problem can be triggered by a variety of causes, I'd like to ask you to create a diagnostics report from your Mac so that our team can find the right solution for you:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    Hi. I have the same problem under the same situation and would like to know if this issue has been resolved.

    1Password Version: 8.10.8
    1Password in the browser 2.12.0
    OS Version: macOS 13.4.1 (22F82)
    Device: Apple M2 Pro, 16 inch 2023, 16 GB

    Thanks

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @RE15473

    Thank you for posting the Support ID. One of my colleagues will review the diagnostics report that you sent in and get back to you as soon as possible.

    -Dave

    ref: BDL-84839-824

  • Former Member's avatar
    Former Member
    2 years ago

    [#BDL-84839-824]

    Thanks.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @RE15473

    I'm sorry that you're running into a similar issue. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    Hello. I have the same problem under the same situation and would appreciate an update. Thanks!