I have licences for my Mac, iPhone and iPad. Problems with 2nd vault on MacBook

Nicola Povey
Nicola Povey
Community Member
edited March 2023 in Mac

I have had 1 password for years and have licences for all my devices. I use iPhone, iPad, Mac and MacBook. I have 2 vaults. Primary which syncs by iCloud and my husbands which syncs by dropbox. Both vaults sync perfectly on the Mac, the iPhone and the iPad but my husbands vault will not show up on the MacBook (the licence shows when I look it up) and there are no options other than to add a New Vault...How can I get this second vault to sync with my MacBook.

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Referrer: forum-search:second vault does not appear on macbook

Comments

  • Ben
    Ben

    Hi @Nicola Povey

    We'd be happy to help. It sounds like you may be using an old version of 1Password. To best assist with this, I'd like to get you in touch with our migration team. You can reach them directly via email at support+tradein@1password.com. To avoid having to repeat yourself please feel free to send a link to this thread:
    https://1password.community/discussion/138856/i-have-licences-for-my-mac-iphone-and-ipad-problems-with-2nd-vault-on-macbook
    That way the team will have all the details. 😃

    Please let us know how it turns out.

    Ben

  • Nicola Povey
    Nicola Povey
    Community Member

    Im using 1Password 7
    Version 7.9.9 (70909001)

    Thankyou

  • Dave_1P
    Dave_1P

    @Nicola Povey

    Thank you for the reply. I see that there's an ongoing conversation with our support team over email and I recommend that you continue the discussion there. To prevent duplication of effort I'm closing this thread. 🙂

    -Dave

    ref: HZK-74561-423

This discussion has been closed.