Unable to update credit card information
Hello
I have reached out to support directly but was given the URL to standard FAQ showing how to update a card in billing. I replied back to that email with a screenshot of what I see when I try to update a card or add a card.
I have tried to do this in the application (latest version 7) on MacOS, Windows 11, and Linux. I have tried from the 1Password website via Chrome, Safari, and Firefox - on all three OS versions, as in the application.
The button to Add Payment Method is grayed out in all variations of above. The stored card listed is expiring. I am unable to add an entirely new card or update the existing card's new CVV or new expiration date.
Can anyone here offer any advice?
Thanks in advance,
jacks
1Password Version: 1Password 7 Version 7.9.9 (70909001)
Extension Version: Not Provided
OS Version: Ventura 13.2.1
Browser:_ Safari, Chrome, Firefox
Comments
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This may help https://1password.community/discussion/138837/cannot-edit-or-update-cc-in-billing-to-activate-new-subscription-help#latest
tl;dr
Try changing the country and back again.
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That's terrific Jacks. Sorry for the need to use the workaround. The team is looking into the trouble.
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