My edits are not syncing between between desktop app and website

Thanks for getting back to us, @bduick.

I'm happy to hear that things are back on track after receiving and entering the two-factor authentication code.

Please let us know if you encounter any other troubles, we'll be happy to help!

I just tried opening the desktop app again, and it prompted me to enter my 2-factor authentication code which had not happened before. It also said something about not being able to sync until it was entered. I'm not sure if someone did something on the backend to trigger this, but now everything is working. It seems the sync issue must have started after I set up 2FA.

@bduick

We'll, you've ruled out the most common scenarios. Thanks for that. We could look at a diagnostics report to try and determine what happened. You've indicated this was last weekend. Please be sure to include that information along with an estimate of the time the trouble occurred. That will help us narrow the search.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: bduick

• A link to this thread: https://1password.community/discussion/139220/my-edits-are-not-syncing-between-between-desktop-app-and-website#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

thanks for the reply 1P_Tommy. i am not behind a VPN or proxy though. i was on the same network and on the same computer when i did the initial import using the desktop app last weekend.

@bduick

Are you behind a VPN or proxy when the syncing has trouble? If you change networks or turn off the VPN do you have better results?