Error: "You've used a newer version of 1Password on this device." (See Approved Answer)

2»

Comments

  • robharvey85
    robharvey85
    Community Member

    support ID: [#ZBK-14627-791]

  • Dave_1P
    Dave_1P

    @robharvey85

    Thank you for posting the Support ID. I see that my colleague has sent you a response, please continue the conversation over email. 🙂

    -Dave

    ref: ZBK-14627-791

  • markphoto1
    markphoto1
    Community Member
    edited April 2023

    I am getting this message - "You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@1password.com if you need help"

    WTF is going on? I am using current version of 1 password.
    I absolutely HATE this program since it forced us into membership.

    1Password Version: 8.10.4
    Extension Version: 2.9
    OS Version: mac 13.2.1
    Browser:_ firefox developer
    Referrer: forum-search:I am getting this message - You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@1password.com if you need help.

  • Dave_1P
    Dave_1P

    Hello @markphoto1! 👋

    I'm sorry for the frustration. Our team is aware of the issue and can help you get everything working again. I see that you've also sent in an email and the team has just sent you a response. Please reply directly to that email once you've had a chance to read it.

    -Dave

    ref: BWR-63944-515

  • afreemanmd
    afreemanmd
    Community Member

    The data partition on my Mac was corrupted and I had to recover from back up. Now when attempting to open 1P I get the following:

    You've used a newer version of
    1Password on this device.
    Update to the latest version to
    keep using 1Password. Contact
    support@lpassword.com if you
    need help.

    I have deleted the app and reinstalled and I get the same thing. I have reached out to 1P but they have not responded and I would prefer to get back up and running ASAP. I would appreciate any help. Thank you.

    1Password Version: 8.10.4
    Extension Version: Not Provided
    OS Version: MacOS 13.3.1
    Browser:_ Not Provided
    Referrer: forum-search:Yo u ' v e used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@lpassword.com if you need help.

  • sagov
    sagov
    Community Member

    You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@1password.com if you need help.
    I keep getting this message since I had to do a clean reinstall of monterey 12.65 on my 2018 iMac

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser:_ Not Provided
    Referrer: forum-search:cannot open 1Password in newly reinstalled montery mac os keep getting this error message

  • sagov
    sagov
    Community Member

    1password8
    Monterey12.65
    browser is chrome

  • sagov
    sagov
    Community Member

    I have the same problem and frustration and got no reply from 1password for 2 days now!!

  • sagov
    sagov
    Community Member

    that soled my problem

  • Dave_1P
    Dave_1P

    @sagov

    I'm sorry for the delay. One of my colleagues will follow-up with you over email as soon as possible to make sure that everything is working correctly. 🙂

    -Dave

    ref: YZD-15176-669

  • Dave_1P
    Dave_1P

    @afreemanmd

    I'm sorry that you're running into the error message as well. I see that we responded to your email and that you replied less than an hour ago. One of my colleagues will send you another reply as soon as possible. Please continue the conversation there.

    -Dave

    ref: URS-51187-677

  • sagov
    sagov
    Community Member

    all set now thanks

  • Dave_1P
    Dave_1P

    @sagov

    I'm happy to hear that all is well now. 🙂

    -Dave

  • gilby
    gilby
    Community Member

    [#BXH-18458-731]

  • Dave_1P
    Dave_1P

    @gilby

    Thank you for posting the Support ID. One of my colleagues will take a look at your logs and get back to you as soon as possible.

    -Dave

    ref: BXH-18458-731

  • Westside
    Westside
    Community Member

    I have the same issue. What I have just discovered is I am getting the error message and am unable to access 1Password when using Firefox. However, I switched to Safari, and other than asking me to fill in my password several times, it is working fine with this browser.

    Using Firefox - 112.0.2 (64-bit)

  • Westside
    Westside
    Community Member

    GEW-13526-646

  • Dave_1P
    Dave_1P

    @Westside

    Thank you for posting the Support ID. Please continue the conversation with my colleague over email. 🙂

    -Dave

    ref: GEW-13526-646

  • mikebore
    mikebore
    Community Member

    I am surprised how long this has persisted without a proper solution. I had to do the workaround (much earlier in thread) again recently

  • mikebore
    mikebore
    Community Member

    Thanks that is what I did six weeks ago and it works. The fact that you still need people to send in logs implies it is more difficult to solve than you thought?

  • Dave_1P
    Dave_1P
    edited June 2023

    @mikebore

    We still ask for a diagnostics report because, once 1Password runs into this situation, there are a few different paths forward to fix the issue depending on the exact nature of the problem. The diagnostics report gives our support team the information that they need to identify the right path to get a customer back to a working state.

    Our developers have identified the root cause of the issue and are working on improvements so that it doesn't occur in the first place. 🙂

    If you do run into the issue again then please follow the instructions in the comment that I posted earlier in the thread: https://1password.community/discussion/comment/683383/#Comment_683383

    -Dave

This discussion has been closed.