Password required every time I open 1Password even with TouchID enabled

tastyroadkill
tastyroadkill
Community Member
in Mac

Just installed 1Password on a MacBook Air M2 and for some reason I am required to enter my password every time I open the app (after it locks). I have TouchID enabled and the option to re-enter my password every 30 days. Any idea why TouchID is not working? Computer and 1Password and all updated to latest versions.

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: MacOS 13.2.1
Browser:_ Not Provided

Comments

  • ag_tommy
    ag_tommy

    @tastyroadkill

    Please update to macOS 13.3.1 unless that was a typo. Are you having to enter the password in 1Password 8 or 1Password in the browser? 1Password in the browser 2.10 is making its rounds. Can you check to make sure you've got it installed? Once installed be sure to fully quit 1Password and the browser to reestablish any connections. It may not be necessary but those steps have helped me over the last decade.

  • tastyroadkill
    tastyroadkill
    Community Member

    Oddly enough it's started working now. Will keep an eye and let you know if things change. Thanks for your quick response.

  • ag_tommy
    ag_tommy

    You're most welcome. Have a great weekend.

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