1Password Safari remains locked

kappabear

In Safari v16.4 on MacOS v13.3.1, my 1Password extension (v2.10.0) icon in the menu bar currently has a lock on it, though 1Password v8.10.4 is open and running. If I click on the 1Password menubar icon, I'm taken to a new, blank web page, and the lock icon remains. Why is the extension locked, and how do I go about unlocking it?

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1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 13.3.1
Browser:_ Safari

ag_tommy

@kappabear

It sounds like there is a disconnect between the unlocking state. Try this and let us know if it helps.

1. Turn off - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
2. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then disable Integrate with 1Password app.
3. Quit the browser completely! A full quit, not a close or minimize to the dock.
4. Quit 1Password. Look for our helper in the menu bar and then right-click and select quit.
5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
6. Turn On - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
7. Open your browser.
8. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then enable Integrate with 1Password app.

kappabear

@ag_tommy
This resolved the issue. Thank you.

ag_tommy

You're most welcome.