is the '1Password 8.10.4 alert' for real?

Garth Brown
Garth Brown
Community Member
edited April 2023 in Mac

Is the '1Password 8.10.4 alert' for real?

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: 13.2.1
Browser:_ Firefox
Referrer: forum-search:1Password 8.10.4 alert

Comments

  • Dave_1P
    Dave_1P

    Hello @Garth Brown! 👋

    Can you clarify what kind of alert you're seeing on your end? To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

    Make sure that the screenshot doesn't contain any sensitive information.

    -Dave

  • Garth Brown
    Garth Brown
    Community Member

    Hi Dave,
    Thanks for the quick response. I just received an email from 1Pwd for Mac support giving me instructions to ditch my current version of 1Pwd and replace it with a previous version. Also deselect "“Install updates automatically” and select “Send Diagnostics”.

    Is this an authentic issue?

  • Dave_1P
    Dave_1P
    edited April 2023

    @Garth Brown

    Thank you for clarifying. I do see that you've opened a support ticket over email for an error message that you received and that we've requested that you temporarily downgrade to an earlier version and then send in a diagnostics report. I can confirm that this email is from our team. One of my colleagues will review the diagnostics report that you sent in a few minutes ago and will send you further instructions as soon as possible. Since we have a communications channel already open via email I'm closing this thread.

    -Dave

    ref: DLN-39998-571

This discussion has been closed.