2FA Complication is not refreshing

fellipeh

That's quite odd and well need to investigate further. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/139789/2fa-complication-is-not-refreshing
• Your forum username: fellipeh
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

1P_Dave sure, here it is:
- Removing the complication and add it again, same issue

iOS:
- iPhone 13 Pro Max
- 16.4.1 (a)

watchOS:
- Apple Watch Series 4
- 9.4 (20T253)

1Password:
- 8.10.4
- 8100432 on channel Production

Please let me know if you need something more.

Cheers!

fellipeh

I'm sorry that you're still seeing the same issue. Can you tell me which version of watchOS you're currently using? What happens if you remove the complication and then add it back by turning "Use a complication" off and then back on for that item inside of the 1Password app on your Apple Watch? Do you still see the same issue?

Can you also tell me if you're using any special focus mode when the issue occurs?

-Dave

Hi 1P_Dave , thanks for your reply.

I double checked and I'm using the latest 1Password version on my Iphone, and I already reseted the watch.. same issue.

Hello fellipeh! 👋

I'm sorry that a 2FA complication isn't updating correctly on your Apple Watch. As a start, can you please try the following:

1. Make sure that you're using the latest version of 1Password for iOS: How to keep 1Password up to date
2. Restart your Apple Watch: Restart Apple Watch - Apple Support (CA)

Then see if the issue still occurs. I look forward to hearing from you.

-Dave