2FA Complication is not refreshing
I'm using an 2FA complication, but the number showing there is not refreshed in the right time, so, I need to click on the complication to see the new number.
Is there something I need to do, or this is a bug?
1Password Version: 811994932
Extension Version: Not Provided
OS Version: iOS 16.4.1
Browser:_ Not Provided
Comments
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Hello @fellipeh! 👋
I'm sorry that a 2FA complication isn't updating correctly on your Apple Watch. As a start, can you please try the following:
- Make sure that you're using the latest version of 1Password for iOS: How to keep 1Password up to date
- Restart your Apple Watch: Restart Apple Watch - Apple Support (CA)
Then see if the issue still occurs. I look forward to hearing from you.
-Dave
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I'm sorry that you're still seeing the same issue. Can you tell me which version of watchOS you're currently using? What happens if you remove the complication and then add it back by turning "Use a complication" off and then back on for that item inside of the 1Password app on your Apple Watch? Do you still see the same issue?
Can you also tell me if you're using any special focus mode when the issue occurs?
-Dave
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That's quite odd and well need to investigate further. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/139789/2fa-complication-is-not-refreshing
- Your forum username:
fellipeh - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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