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Forum Discussion
installed security update on Mac, now 1Password says I've used a newer version and contact support
Upgraded MacOS software to 13.3.1 (a) security update and when I try to open 1Password I get a message that I've used a newer version of 1Password and to contact support.
1Password Version: ? can't open 1password
Extension Version: Not Provided
OS Version: MacOS 13.3.1 (a)
Browser:_ safari
Referrer: forum-search:https://1password.community/search?Search=installed%20security%20update%20on%20Mac%2C%20now%201Password%20says%20I've%20used%20a%20newer%20version%20and%20contact%20support
3 Replies
- 1P_Dave
Moderator
I'm happy that everything is working now. 😊
-Dave
- 1P_Dave
Hello @tubajim! 👋
I'm sorry that you're receiving an error message that is preventing you from using 1Password. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
[email protected].With your email please include:
- A link to this thread: https://1password.community/discussion/139937/installed-security-update-on-mac-now-1password-says-ive-used-a-newer-version-and-contact-support#latest
- Your forum username:
tubajim - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
