Duplicate entries after upgrading to version 8 from 7

knouse

I updated 1PW to v8 and all of my entries are duplicated. How do I deter the duplicates?

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1Password Version: 8.10.4
Extension Version: 2.20.0
OS Version: 13.3.1
Browser:_ Safari 16.4

Dave_1P

Hello @knouse! 👋

I'm sorry that you're seeing duplicates after upgrading to 1Password 8. Did you have an old standalone vault that you were using in a previous version of 1Password? Can you tell me if the duplicates are all in the same vault or if they're in two (or more) different vaults?

I look forward to hearing from you. 🙂

-Dave

knouse

I only see one vault labeled Personal!
(https://us.v-cdn.net/5020219/uploads/editor/xq/ccwtosn0mnhd.jpg "")

Dave_1P

@knouse

Thank you for the reply. Before you upgraded to 1Password 8 were you using 1Password 7 with a standalone vault named "Primary"? It's possible that you migrated your items twice if that was the case.

Do you see the duplicates when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

-Dave

knouse

yes, I see duplicates when I log in to my 1Password account on 1Password.com (in the browser, not the app)

Dave_1P

@knouse

If you're sure that the duplicates only appeared after upgrading to 1Password 8 then it's likely the they appeared due to migrating a standalone vault twice. I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise on the best path forward. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

knouse

Support ID [#GYZ-69511-919]. Sully replied

Dave_1P

@knouse

Thank you for posting the Support ID. One of my colleagues will send you another email as soon as possible. To avoid having the same conversation in two places at once I'm closing this thread. 🙂

-Dave

ref: GYZ-69511-919