I have Apple products iMac. I am entering my master pw 10x15 times day. Way around this?

Wadley
Wadley
Community Member
in Mac

I have Apple products iMac. I am entering my master pw 10x15 times day. Is there a way around this?

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OS Version: Mac
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Comments

  • GreyM1P
    GreyM1P

    Hi there @Wadley

    You can find instructions on how to adjust how long 1Password stays unlocked here:

    ☞ How to set 1Password to lock automatically – Manage auto-lock in the 1Password apps

    Give that a try by adjusting the settings in the Security tab of 1Password's Settings and let me know if you need any help or have any questions. :)

    — Grey

  • alanhoyle
    alanhoyle
    Community Member

    I'm seeing this too. 1Password for Mac 8.10.7 (81007001), Brave Version 1.51.114 Chromium: 113.0.5672.92 (Official Build) (x86_64), Wavebox Version 1.51.114 Chromium: 113.0.5672.92 (Official Build) (x86_64), and macOS Ventura 13.3.1 on a 2019 Intel MBP 16" . I have Apple Watch enabled, and "Every 14 days" in 1Password. I mostly run in "clamshell" mode and try to unlock with my watch, so never enabled TouchID until today.

    I've had to enter my password at least 4 times today, and that's not a rarity.

  • Dave_1P
    Dave_1P

    @alanhoyle

    I'm sorry that you're having trouble unlocking 1Password. Are you being prompted for your account password when you unlock 1Password from the browser or when you directly unlock the 1Password desktop app?

    I look forward to hearing from you.

    -Dave

  • alanhoyle
    alanhoyle
    Community Member
    edited May 2023

    Most of my 1Password interactions are triggered by browser events. Today 1pw has been quiescent, but it varies from day to day. Yesterday, I did change it to "30 days" and enabled TouchID as I was using my laptop portably, but it's back in clamshell mode now and behaving. If I run into an issue in the next month-ish, I'll follow-up here.

    Is there logging or anything that could be enabled? Where should I look? I see "Show debugging tools" in the prefs, but that just seems to add a couple options to the context menus. I see "Send Diagnostics" but I'd want to look before I send (maybe that's already the case...).

  • Dave_1P
    Dave_1P

    @alanhoyle

    Thank you for the reply. 1Password keeps a log of events as it runs and that log can be generated by using these instructions: How to send a 1Password diagnostics report

    When the issue does occur again then please check the following:

    1. Are you unable to unlock 1Password using both your Apple Watch and Touch ID? Or does just using your Apple Watch not work?
    2. Are you able to unlock the desktop app using your Apple Watch if you open it from your Applications folder?

    I look forward to hearing from you.

    -Dave

  • alanhoyle
    alanhoyle
    Community Member
    edited May 2023

    Hey, so it's only been 5 days since my last update. 1PW had been behaving itself, mostly just asking for Apple Watch confirmations for both directly running the Desktop app or when triggered by Brave, but just now after a browser trigger, it asked for my master password.

    1Password::Settings::Security when it prompted me for a password:

    Security when it wasn prompting me

    I went back into System Settings::Touch ID & Password, unchecked my Apple Watch, and checked it back on again and then went back into 1PW's Settings::Security::Unlock and saw it changed to this:

    and the Unlock changed to this

    As a reminder, my MBP is closed in "clamshell mode" with an external keyboard, mouse, and monitors. Oh, would that Apple put a TouchID sensor on the outside....

  • alanhoyle
    alanhoyle
    Community Member

    I got password prompts again this morning. My computer unlocked with my watch with no problem, but I had to type the password to unlock 1PW to fill a login prompt in a Brave window.

  • Dave_1P
    Dave_1P

    @alanhoyle

    Thank you for the update. So that we can investigate this issue further, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

This discussion has been closed.