Login with OTP at Strato HiDrive Cloud Service doesn`t work with 2 systems

pONd74
pONd74
Community Member
edited May 2023 in Windows

Hello,
I have 2 systems. MacOS and Windows. On both runs 1Password in the current version.

If I now want to log in to the service STRATO HiDrive with the OTP, it works without problems on the Mac, but the OTP is also not recognized on the Windows system.

On the Mac I have created the login in 1Password. Is there a solution how I can use the security of OTP on both systems?

I have not noticed this with other providers with OTP, I have always been able to log in no matter what system, the OTP has always worked.

Is this due to the provider Strato.de?

Thanks Björn

UPDATE:
I just tested something.
I always see the same OTP code on Mac and iPhone, but I always have a different OTP code on Windows 11 system.
Could this be due to the 1Password Windows version?

UPDATE2:
The problem was the wrong time at my Windows-System. The Time-Sync doesn`t work fine.

NOW IT WORKS!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • GreyM1P
    GreyM1P

    Hi there @pONd74

    The problem was the wrong time

    It almost always is when it comes to one-time passwords not working. I'm glad to hear you got it working after adjusting the time. :)

    — Grey

This discussion has been closed.