Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unable to unlock 1Password using either Touch ID or Apple Watch

Both Touch ID and Apple Watch were working. Now Tough ID is checked in Settings/Security but does not work.

Option to use Apple Watch is not showing at all.

Only change I can think of was I changed my Apple ID password ..which has not produced this effect before....

1Password Version: Mac 8.10.6
Extension Version: Not Provided
OS Version: Ventura 13.3.1
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=Sudden%20loss%20used%20to%20work-%20Settings%2FSecurity%20Touch%20ID%20checked%20not%20workin.%20No%20Apple%20Watch%20option

macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @CSunshine! 👋

    I'm sorry that Touch ID and Apple Watch unlock are both not working on your Mac. Is the issue only happening with 1Password? Are you still able to unlock the Mac itself using both Touch ID and your Apple Watch?

    Can you try restarting your Mac to see if that makes a difference? I look forward to hearing from you. 🙂

    -Dave