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Forum Discussion
maquinn78
2 years agoNew Contributor
iOS safari says im offline
I have no idea what this means and I can’t get rid of it.
- 1P_Dave
Moderator
Hello maquinn78! 👋
I'm sorry that you're seeing an offline message when using 1Password in Safari. Can you try these steps:
- Tap on the Lock button in the in the prompt that you see.
- Fully close Safari on iOS.
- Fully close 1Password on iOS.
- Open and unlock the main 1Password app from your home screen.
- Open Safari and go to any webpage.
- Tap on the AA icon in the address bar.
- Tap on 1Password in the menu.
- Follow the prompt to unlock 1Password for Safari with your account password.
Does this resolve the issue or do you see the same message? I look forward to hearing from you.
-Dave
- maquinn78New Contributor
I have a red cloud with a line through it when I look at the extension. But the iOS app seems to be fine?