Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Former Member
2 years ago8.0 installer (mac) stuck on moving data step for 20 min. No way should it take that long.
OS 11.7.6 - finally started upgrade to 1P 8 and now the installer has been stuck saying "Waiting for data to be moved, Do not quit this app." for at least 20 minutes. There is no way I have that much data. What should I do?
1Password Version: 8
Extension Version: Not Provided
OS Version: 11.7.6
Browser:_ n/a
Referrer: forum-search:installer stuck
- 1P_Dave
Moderator
Hello @SRozycki! ๐
I'm sorry that the installer for 1Password 8 isn't moving forward. You may be running into a known issue involving standalone vaults during the upgrade to 1Password 8. To resolve this issue, please follow these steps:
- Quit the 1Password 8 installer.
- Open and unlock 1Password 7.
- Confirm that you can see your items.
- Leave 1Password 7's main window open.
- Run the 1Password 8 installer again while 1Password 7 is open.
If you run into the same error message again after following these steps, can you tell me the following:
- Do you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
- Do you see an older standalone vault named โPrimaryโ when you open and unlock 1Password 7?
I look forward to hearing from you. ๐
-Dave