Using Passkey on Synology NAS

Is there any update on this? Passkey login to Synology NAS (DSM) is still broken for me (boots me to QR code). I'm using the latest betas of the Safari extension and the MacOS 1Password.

FrankyO1P Are you referring to synology.com? Or an actual DiskStation appliance’s control panel (DSM) you’re trying to log into?

Synology.com also supports Passkeys and that’s always worked great with 1P. DSM (local appliance login) does not work properly.

Hi michaelyork and @rmnelson,

I was able to successfully use a passkey to sign in to the Synology DSM website with the latest beta version of 1Password in your browser paired with the latest beta version of 1Password 8.

I'd like to ask you to update to the latest versions of both betas and attempt to use your passkey to sign in. If that is not successful, I'd like to ask you to recreate the passkey and attempt once more.

Let me know how that goes or if you have any further questions.

Franky

I have a similar issue with my Synology NAS attempting to use Safari and 1Password to login. I setup the key after picking the USB Key/Passkey option. Logged out, then at the prompt picked "use a different method of login" and was presented with the "use your iPhone to login" and the QR code. Scanned QR code and was able to login by authorizing on the iPhone. Same process using Chrome browser. Passkey login does work, but apparently Synology won't use a Passkey that isn't in the iCloud Keychain. I am able to use other passkeys to login to other sites on both Safari and Chrome, so I know that Passkeys can work with my setup. I have iCloud sync off for "passwords and Keychain" with all passwords and passkeys only in 1Password. I restarted my computer with no change noted.

Hey steph_giles – happy to help reproduce!

• Set up your DSM account for passkey authentication

• Try either of the two key types (one is U2F, one is actual Passkey – both should be compatible with 1Password's implementation from what I've observed with other websites)

• 1Password extension will correctly offer to save the passkey for either key type you choose
• Log out of DSM and try logging back in. When DSM prompts for the passkey, 1Password doesn't pick it up and it falls back to the OS implementation (in my case, the iCloud Keychain prompt)

Hey michaelyork,

Can you provide the steps you are taking so I can try to replicate it on my end?

Are you trying to sign in to a Synology NAS with a passkey or Synology's website?

Any details on the behaviour you are seeing would be really helpful!

Having the same issue as well. Happy to provide debug info as helpful.

jmartindf Thank you, we would really appreciate any information or feedback you can provide!

If the information contains any personal details, please could you send an email addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. We look forward to hearing from you!

I've been having a similar issue with my Synology and passkeys as well. I can provide more info, if it helps to debug the issue.

Hey @pleasant1,

I have located your support ticket, let's continue this conversation with our team over email.

Thanks for your patience.

ref: PSB-67195-311