Error: "Impossible to open the application "1Password""

JuCos
JuCos
Community Member
edited June 2023 in Desktop betas (Mac, Windows, and Linux)

Hi team!
I don't know whether this bug report should be addressed to AgileBits or Apple (I'll send it to both if in doubt!):
With the 1st beta of macOS Sonoma, 1Password beta (81008013) works perfectly with my administrator session but refuses to open on the 2nd session of the Mac (Standard).

1Password Version: 8.10.8-13 (beta)
Extension Version: 2.12.0 (beta)
OS Version: macOS 14.0 (23A5257q)
Browser:_ N/A

Comments

  • Dave_1P
    Dave_1P

    Hello @JuCos! 👋

    Thank you for reporting this! I haven't installed the beta of macOS Sonoma myself yet so I can't reproduce this at the moment. Would you mind sending in a diagnostics report so that we can see what might be going on?

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • JuCos
    JuCos
    Community Member

    Hello @Dave_1P
    Here is the case number: [#CZK-33658-476]

  • Dave_1P
    Dave_1P

    @JuCos

    Thank you for posting the Support ID. I see that my colleague is currently helping you over email and I recommend that you continue the conversation there. To prevent duplication of effort I'm closing this thread. 🙂

    -Dave

    ref: CZK-33658-476

This discussion has been closed.