Forum Discussion

Former Member's avatar
Former Member
3 years ago

My 1Password windows restore down option went missing - anyone know where it might be hiding?

Running 1Password8, Windows 10, opening 1Password from my desktop. Around Tuesday this week, the restore down (allows you to minimize the window to a smaller size on your screen) went poof. I looked at settings- found no help or potential issue. I updated windows and 1password, just in case. No help. I tried one, old option when an individual has this issue w/ MAC, but that didn't help either. This PC not able to upgrade to Windows 11, so the solution needs to be for Windows 10, please. Thank you for any and all help.

1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: windows 10
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=1Password%20minimize%20went%20missing%20this%20week%20-%20please%20help%20me%20find%20it!

windows

7 Replies

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello oUNderge,

    You're most welcome! Happy to hear Gem's suggestion of F11 helped in your situation. 👍

  • oUNderge's avatar
    oUNderge
    Occasional Contributor
    3 years ago

    I had the same problem. F11 fixed it without reinstalling. Thx

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    3 years ago

    Hi @chays! I'm so pleased to hear that the restore down option is back after fully reinstalling the app - thanks for letting me know 😄

  • Former Member's avatar
    Former Member
    3 years ago

    1P_Gem Thank you so much for the help. When I totally uninstalled and reinstalled, the restore down function is back working. Not sure what happened but just happy now. If it happens again - I'll reach out for your excellent help.

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    3 years ago

    Hi @chays, thanks for getting back to me!

    If the issue is still present after you try fully uninstalling and reinstalling 1Password, I'd like to ask you to email in to support+forum@1password.com with a screenshot of what you're seeing on your end with the restore down option missing, so our team can investigate further. Make sure to conceal any private information such as passwords or your Secret Key before attaching this to your reply, and don't post your screenshot on the forums.

    With your email please include:

    Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

  • Former Member's avatar
    Former Member
    3 years ago

    Thank you, 1P_Gem Tried those options, but it didn't work. While I did re-install 1Password, I didn't actually uninstall everything before reinstalling, so think I'll try that next. However, if you have any other ideas, please share. Again - thanks for your help

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    3 years ago

    Hi @chays! I understand that the restore down option went missing from 1Password 8.

    Based on your description, I'm wondering whether the app might have gotten stuck in full screen mode. Could you try opening the app main window and pressing the F11 (or sometimes Fn + F11) key, to see if that gets things back to normal?

    I look forward to hearing how this goes!