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1P Won't fill in Browsers

rybu0305
rybu0305
Community Member
in 1Password 3 – 7 for Mac

When I click on the 1P icon I see the login for the site I am on on but when I click it the form does not fill. This is happening on all sites and all browsers. I have restarted my machine, restarted 1P, and reinstalled the extensions. Still not working.

Comments

  • khad
    khad
    1Password Alumni

    Hi @rybu0305,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble. To help us track down the issue more quickly, could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

  • rybu0305
    rybu0305
    Community Member

    email sent

  • khad
    khad
    1Password Alumni
    edited August 2013

    Thanks! We'll work with you via email until everything is resolved so that we are not duplicating efforts or creating any confusion.

    TAP-89751-362

This discussion has been closed.