Offline changes not syncing
I noticed over the last week that I have 41 items in the "offline items" however they don't seem to be able to sync. This is the same on all my devices. I'm currently using the latest version of 1Password 8.10.8. Has anyone been able to resolve this?
1Password Version: 8.10.8
Extension Version: Not Provided
OS Version: Mac Ventura 13.4
Browser:_ Not Provided
Comments
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Hello @MilesAB! 👋
I'm sorry that you're seeing offline items on your Mac. The message could be caused by a variety of issues and, so that the support team can help you resolve this, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/140774/offline-changes-not-syncing
- Your forum username:
MilesAB - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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ok will do. Thank you.
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Could you be a little more specific and give an example of the support email address? "support+forum@1password.com" the "+" character is not valid in an email address.
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You can send the diagnostics report to
support+forum@1password.comOur email service supports the use of plus addressing to create aliases and the system uses the portion after the + to automatically direct the email to the correct team. Are you running into an issue or error message when sending an email to that address?
-Dave
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I have just sent the email to "support+forum@1password.com". Will wait for the reply.
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[#SHY-18613-463]
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