Offline changes not syncing

@MilesAB

Thank you for posting the Support ID. I see that your email made it to the right team and one of my colleagues will send you a reply as soon as they've reviewed your diagnostics report. To prevent duplication of effort I'm closing this thread. 🙂

-Dave

ref: SHY-18613-463

[#SHY-18613-463]

I have just sent the email to "mailto:[email protected]". Will wait for the reply.

@MilesAB

You can send the diagnostics report to [email protected]

Our email service supports the use of plus addressing to create aliases and the system uses the portion after the + to automatically direct the email to the correct team. Are you running into an issue or error message when sending an email to that address?

-Dave

Could you be a little more specific and give an example of the support email address? "mailto:[email protected]" the "+" character is not valid in an email address.

ok will do. Thank you.

Hello @MilesAB! 👋

I'm sorry that you're seeing offline items on your Mac. The message could be caused by a variety of issues and, so that the support team can help you resolve this, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to [email protected].

With your email please include:

• A link to this thread: https://1password.community/discussion/140774/offline-changes-not-syncing
• Your forum username: MilesAB
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave