Prompted to enter the account password too often

System
System
in Mac
This discussion was created from comments split from: request: press "option" to show master password when signing in to the app.

Comments

  • rjp49
    rjp49
    Community Member

    I left a comment and then was asked to sign in. But then the comment seems to have disappeared. So, if this looks like a repeat I hope you understand. This is especially important for me because I use a 1Password created by 1Password and it is long and difficult to do blindly. Recently it has become even more important because I keep being asked for the password despite having set the finger print option to only require the password once every thirty days. This morning it was the second time in two days since the last time it was entered. Checking the settings it was and is indeed set for 30 days. Thank you...

  • Dave_1P
    Dave_1P

    Hello @rjp49! 👋

    I've split your comment into a new thread so that we could discuss the issue you're running into in more detail.

    As a start, you can reveal the password on the lock screen by clicking on the reveal icon:

    image

    Does the icon help or would you still like to see the password being revealed when you press the Option key on your keyboard?

    I keep being asked for the password despite having set the finger print option to only require the password once every thirty days. This morning it was the second time in two days since the last time it was entered. Checking the settings it was and is indeed set for 30 days.

    This definitely doesn't sound right. Are you being asked for your account password when you unlock the 1Password desktop app? Or 1Password in the browser? Or both?

    -Dave

  • Kevin_
    Kevin_
    Community Member

    I am also having this issue on multiple Macs since the last update 2 weeks ago.

    I did find a workaround though. If you launch the 1Password app and unlock it prior to launching Safari then you can use 1Password in Safari. If Safari is running, or if 1Password locks then you need to quit Safari, unlock the 1Password app, and then launch Safari again.

    Hopefully this will be fixed soon.

  • Dave_1P
    Dave_1P

    @Kevin_

    I'm sorry to hear that 1Password isn't working properly with Safari on multiple Macs. So far, I can't reproduce the issue on my Mac. Can you try the following steps:

    1. Close all open web browsers.
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. Double-click on 1Password from your Mac's Application folder.
    4. Open your web browser.

    Do you still run into the issue after trying these steps?

    -Dave

  • Kevin_
    Kevin_
    Community Member

    Dave,

    This only resolves the issue until 1Password is locked again.

    I an an independant Apple Consultant and the issue has appeared on several of my clients Macs as well as one of my Macs and in a Virtual Machine. Why its not an issue on my main MacBook Pro I don't know,

    As I stated earlier the workaround will resolve the issue until 1Password gets locked again.

    I have seen this on 10.15 through 13.4, so its not OS specific

  • Dave_1P
    Dave_1P

    @Kevin_

    Thank you for the reply. That does seem to suggest a larger problem, would you be willing to send in a diagnostics report so that we could investigate this further to see if it might match a known issue or to file a new issue with our developers?

    The next time that you run into the issue please note the time when the failure to unlock 1Password for Safari occurs and then I'd like to ask you to generate a diagnostics report:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Kevin_
    Kevin_
    Community Member

    Hi Dave,

    The Support ID # is PEW-44542-853

  • GreyM1P
    GreyM1P

    @Kevin_

    Thank you. I can see we've received your email and it's with the right team, so we'll continue with you by email from here. Someone will reply to you as soon as they can.

  • PhilipRoy
    PhilipRoy
    Community Member

    I've been having the same issue also for around 2 weeks so have also sent in a diagnostic report if it helps.

    Support ticket is SVK-34332-742

  • Dave_1P
    Dave_1P

    @PhilipRoy

    Thank you for sending in the diagnostics report. I see that my colleague has already replied to your email, please continue the conversation there. 🙂

    -Dave

    ref: SVK-34332-742

This discussion has been closed.