What am I meant to do with offline items?

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Comments

  • aazon
    aazon
    Community Member

    I have the same issue. My ticket #: [#XUL-84385-925]

    Thank you for your help!

  • iherman
    iherman
    Community Member

    I have the same problem as the person starting this thread. Following the advise above, I have sent a mail to the support:

    I have begun to receive these messages for three items in the past month or so. To be honest, I do not remember any more whether this was after the installation of a new release of 1Password or wether I had a system update.

    Three offline items is not much and, thankfully, they are not important items either, so I tried to simply delete them, but I could not. I would welcome your advise on what the best way forward would be.

    1Password for Mac version: 8.10.8, 81008045, on PRODUCTION channel
    Running on a MacBook Pro, macOS Ventura 13.4.1 (c)

    I also have 1Password extensions to the different browsers I use (Arc, Safari, Brave) but the warning seems to appear on the separate application only.

    The conversation number is [#ITT-21676-156].

    Looking forward to your help.

    Thanks

  • iherman
    iherman
    Community Member

    Oops, I have just seen the post referring to https://1password.community/discussion/141234/what-to-do-if-you-see-a-message-about-offline-items (the thread was too long...). Log out log in, a.k.a. "re-boot the system": after 30+ years of computing, I should have thought it myself...

    Yes, it worked. Sorry for the unnecessary noise.

  • ag_mike_d
    ag_mike_d

    Hello @aazon - sorry for the delay. It looks like a response was sent via email for that support ID number. If you need anything further. Please reply to that ticket and we'll be happy to help!

    @iherman, No worries! Glad everything worked with those steps.

This discussion has been closed.