Does the connection between the desktop app and the browser extension still work?

upbeatwilson

Hello

I am having trouble connecting the 1Password desktop application with the browser extension on Ubuntu 23.04. I have been having this problem for many months now even with completely fresh Ubuntu+1Password+Firefox installations. I am starting to think that it's broken, and not just on my devices. I would be happy to be proven wrong though.

First of all, I am not using any kind of snap/Flatpak etc., so both Firefox and 1Password are not sandboxed/containerized. They both have full access to the system.
Firefox is installed like this: https://support.mozilla.org/en-US/kb/install-firefox-linux#w_system-firefox-installation-for-advanced-users
1Password is installed like this: https://support.1password.com/install-linux/#debian-or-ubuntu

The Connect with 1Password in the browser (desktop) and Integrate with 1Password app (browser) options are enabled. In the extension settings, it says Problems connecting. Please ensure the 1Password app is unlocked. (it is unlocked).

As I said, this problem was not introduced with a recent version, it has been like this for months on all my Ubuntu systems. It used to work.

Does someone else have the same problem? Is there a solution for it? Thanks.

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1Password Version: 8.10.7
Extension Version: 2.11
OS Version: Ubuntu 23.04
Browser:_ Firefox

FrankyO1P

Hi @upbeatwilson,

It understand you're experiencing an issue with the shared lock state functionality. There are other users reporting a similar issue and I would love to investigate into this issue further.

Could you send an email to support+linux@1Password.com?

With your email please include:

• A link to this thread: https://1password.community/discussion/140933/does-the-connection-between-the-desktop-app-and-the-browser-extension-still-work
• Your forum username: upbeatwilson
• A diagnostics report: https://support.1password.com/diagnostics/?linux
• An extension console log: https://support.1password.com/cs/extension-console-log/

We'll look forward to hearing from you.

upbeatwilson

For someone having the same problem:

The support team helped me to resolve it.

That problem was that my user ($USER) was the owner of the Firefox directory and everything within, so I had to run sudo chown -R root:root /opt/firefox and after that it worked.

FrankyO1P

Hi @upbeatwilson,

Thanks for passing along this information! I'm glad to hear you were able to resolve the issue.

Franky