Offline items on 1Password for Mac

neilmitch
neilmitch
Community Member
edited July 2023 in Mac

I have an Offline Item which I can't move or delete it. Clearly isn't syncing this item. I have a cross through the cloud icon at the top if the app too. Everything else working ok. Any ideas how to rectify this?

1Password Version: 1Password for Mac 8.10.8 (81008045)
Extension Version: 2.12.0 (Safari)
OS Version: 13.4.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @neilmitch! 👋

    I'm sorry that you're seeing an offline indicator and offline items when using 1Password for Mac. The latest version of 1Password added a feature to reveal offline items that haven't synced to your account due to an issue. So that we can help you resolve this, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    Note: Please don't modify any files or remove your account from the app until our team has had a chance to review your diagnostics report.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    -Dave

  • billj
    billj
    Community Member

    After updating to Mac 8.10.8 (81008045), I'm seeing five items in a new Offline Items section in the 1Password sidebar. I can't say for certain, but I may have previously deleted at some, if not all, of these items. In other words, are these items that had been deleted but not completely purged from the database, and are now making a re-appearance? Whatever the case, like @neilmitch, I'm not able to find a way to delete them. I tried restarting my Mac, but that didn't make the offline items go away or make them deleteable. (Is there a way to rebuild the 1Password database in version 8?)

  • neilmitch
    neilmitch
    Community Member

    OK...Diagnostics sent. Waiting for Support ID #.

  • neilmitch
    neilmitch
    Community Member

    Support ID [#XYG-89925-578]

  • ag_tommy
    ag_tommy

    @neilmitch

    I was able to locate your report. We will get back to you as soon as possible.

    ref: XYG-89925-578

  • billj
    billj
    Community Member

    @Dave_1P and @ag_tommy Following up on my earlier report of the same behavior that @neilmitch is experiencing... Would you also like me to send a diagnostics report?

  • ag_tommy
    ag_tommy
    edited June 2023

    @billj

    Please, if you don't mind. support@1password.com and include your username here in the community.

  • billj
    billj
    Community Member
    edited June 2023

    @ag_tommy

    I sent the diagnostics report to support@1password.com and received the following support ID from 1Password Billing Support:

    LLB-57978-333

  • Dave_1P
    Dave_1P

    @billj

    Thank you for posting the Support ID. I see that Tommy has already sent you an email, please continue the conversation there. To prevent duplication of effort I'm closing this thread.

    -Dave

This discussion has been closed.