1P V8.10.8 Syncing Issue

DSwart

I am using 1P (V8.10.8) on my PC (Windows 10Pro) and started seeing a syncing issue the past day. Despite 1P being unlocked and my internet working, the chrome plugin (V2.12.0) says "Your account is offline. You won't be able to save changes until you finish signing in.". When I click on "Continue signing in" it opens the desktop app (which is already signed in) which then has the red cloud icon which says "Some changes could not be synced with your other devices. View offline items.". I have locked, quit and resigned in, as well as restarted, but keep getting the same error. Any suggestions?

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1Password Version: 8.10.8
Extension Version: 2.12.0
OS Version: Windows 10Pro
Browser: Chrome

ag_mike_d

Hello @DSwart,

Thanks for message. I'm sorry to hear that you're seeing some issues with syncing offline items.

It'll be best to help you with this directly through email, so we can guide you through what to do. To start, could attach a diagnostics report to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/141138/1p-v8-10-8-syncing-issue
• Your forum username: DSwart

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here and we'll make sure your message goes to the right team.

Looking forward to your reply.

RiversideKid

I'll send a report as well, I have a similar issue.

limke515

@ag_mike_d

I am having the identical issue on my Windows 10 system. I followed your instructions to the OP, and received my bitbot support ID:
[#YYN-96268-176]

Please get back to me as well, and thanks for your helpful response above.

ag_mike_d

@RiversideKid - Once you had a chance to send an email and you've received the support ID, could send it along?

@limke515, thanks for sending your support number along we'll be in touch as soon as possible.

limke515

@ag_mike_d - thanks.

Not germane to this support issue, but FYI, my MacBook is at 8.10.7 and does not have this issue. The binaries for the two platforms are different, I imagine, but still, the same error may have infiltrated both code bases. I did obtain the download for 8.10.8, but haven't installed it yet.

ag_mike_d

Hello again @limke515,

The latest update (8.10.8) made it possible for the app to display any specific items that have been unable to sync to the server and why you're not currently seeing any issues with 8.10.7.

If you could continue the conversation following the email reply sent recently we'll be happy to continue to help there with instructions.

Once you update your MacBook to 8.10.8 and if you see issues on that device, we can troubleshoot separately for that device. Thanks!

willashley23

Hi, I'm seeing this as of a few days ago. I cannot get it to sync for the life of me. I am signed on on literally every single platform there is yet it still says I am offline.

AliH1P

Hey @willashley23, thanks for reaching out.

To investigate further, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com.

With your email please include:

• A link to this comment: https://1password.community/discussion/comment/700641/#Comment_700641
• Your forum username: willashley23

We'll look forward to hearing from you!

Ali

willashley23

Hi, just sent the diagnostics. Mine issue is on MacOS FYI.

1P_Gem

Hi @willashley23! Could you post your support ID number here once you receive it, to help us connect the dots? This should look something like [#ABC-12345-678]. Thanks! 😄