Always offline

VIPJoe

Ever since I upgraded to 8.10.8, my Chrome browser extension and Windows client both show offline. I've tried to click the cloud with the line through it, but it keeps saying 'Some changes could not be synced with your other devices'.

I've tried closing/reopening browsers, restarting the app, and rebooting my PC, to no avail.

Any assistance would be greatly appreciated!

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1Password Version: 8.10.8
Extension Version: 2.12.0
OS Version: Windows 10
Browser: Chrome v114.0.5735.199 (Official Build) (64-bit)

ag_mike_d

Hi @VIPJoe,

Sorry for the delay in response. If you haven't seen this already, we've included a guide here to help if you're seeing offline items: What to do if you see a message about offline items — 1Password Community

I hope this helps, but please let us know if you have any other questions. Thanks!

VIPJoe

Thanks @ag_mike_d, I appreciate the direction. I've generated the diagnostics file and opened a case with support.

Dave_1P

@VIPJoe

I see that your diagnostics report has made to the right team and one of my colleagues will reach out to you soon via email. To prevent duplication of effort I'm closing this thread.

-Dave

ref: RZR-18382-359