App crashes on launch

tealmondo

I am running MacOS 13.4.1 Ventura within a Virtual Machine, of a MacOS 13.5 Ventura host. Many apps have issues with launching or display, and all but 1Password are solved by launching from the command-line and adding something like --disable-gpu. I've tried this with 1Password, and nothing works. The app loads, and immediately crashes, producing the OS-level crash notification. I downloaded the latest version 8.9.4, and tried the Beta as well. There is NO output to the console what-so-ever. I even tried adding -v and --v, but nothing at all.

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1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 13.5
Browser: App

Dave_1P

Hello @tealmondo! 👋

I'm sorry to hear that 1Password is crashing on your Mac. I'm not running the beta version of macOS 13.5 myself but I do notice that you said that you're using 1Password for Mac version 8.9.4 whereas the latest version is 8.10.8. Can you confirm that you're running into the same issue with the latest version: How to keep 1Password up to date

Is the version of 1Password that is crashing running inside of the macOS 13.4.1 virtual machine? Or the 13.5 host?

Many apps have issues with launching or display

This might indicate an issue with the installation of macOS itself. Are you able to reproduce the issue inside of another installation (if possible)?

-Dave

tealmondo

@Dave_1P I redownloaded and reinstalled again (using the download link from the Downloads page), but it keeps showing the same version within the info.plist file (not sure any other way to get the version since it crashes instantly on launch. Using a -v, --v or --version flag on command-line doesn't help.

I am running the app inside the virtual machine. Outside of the virtual machine it works fine, but that won't help since they are isolated.

Because it's using the native virtualization, I know that GPU Acceleration isn't supported, and this is the reason most apps have issues for me. Almost all support the --disable-gpu flag and work fine now.

Dave_1P

@tealmondo

1Password crashing on virtualized macOS systems was an old bug that was resolved months ago so the problem is likely due to you running an old version of 1Password on your Mac. Can you please use the following guide to remove 1Password 8 from your virtualized environment: How to uninstall 1Password

Then install 1Password 8 again using this link: https://downloads.1password.com/mac/1Password.zip

Let me know how that goes.

-Dave

ref: dev/core/core#17390

tealmondo

Odd, I reinstalled 3 times... but I had to manually delete the existing install, before it would actually update. All resolved now. Thanks.

Dave_1P

@tealmondo

I'm happy that you were able to resolve the issue. We'll keep an eye out for further reports of the installation issue.

-Dave