Adding my new account to Mac fails

Silverbullet
Silverbullet
Community Member
in Unlock with passkeys

When I try to add my account to my mac app nothing happens. When I click sign in with passkey I get a spinning wheel for about two seconds and then nothing. I have successfully used my passkey for web login.

1Password for Mac 8.10.9 (81009045)

1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: MacOS 11.7.8
Browser: Not Provided

Comments

  • GreyM1P
    GreyM1P

    Hi there @Silverbullet

    Sorry to hear about the trouble you've had here. It'll most likely be best if we take a look at a diagnostics report from your Mac to help work out what's going on.

    ☞ How to send a 1Password diagnostics report

    ⚠️ Don't post your diagnostics report here.

    Send the diagnostics report to support+forum@1password.com and include a link to this post so that we can investigate. You'll get an auto-reply from BitBot containing a support ID – post that number here and I'll make sure your message is routed to the right team. I look forward to hearing from you.

    — Grey

  • Silverbullet
    Silverbullet
    Community Member

    Sent. Thank you for your help.

    [#MNH-38617-765]

  • GreyM1P
    GreyM1P

    @Silverbullet – Found you! Your message is in the right place and we'll reply to your email as soon as we can.

This discussion has been closed.