2022 Mac Book Air M2 on Ventura: Touch ID unavailable; tried all other discussion posts

wnate
wnate
Community Member
edited August 2023 in Mac

Hi there,

This seems to be a fairly common complaint on the forums. I have a new macbook air and the Touch ID option in 1password is grayed out. I've follow the other post recommendations (every permutation) even waiting several hours, but still no luck.

Any updates on this particular issue if the prior recommendations aren't working?

1Password Version: 8.10.8 (81008045)
Extension Version: 21300009
OS Version: macOS Ventura 13.4.1 (c) (22F770820d)
Browser: Chrome 115.0.5790.102

Comments

  • jac.pd_1p
    jac.pd_1p

    Hi @wnate

    Apologies to hear that you're encountering trouble enabling unlock 1Password with Touch ID on your new MacBook Air. I have a suspicion of what this problem is and I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/141423/2022-mac-book-air-m2-on-ventura-touch-id-unavailable-tried-all-other-discussion-posts#latest
    • Your forum username: wnate

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  We'll get that checked out for you and working again :)

  • wnate
    wnate
    Community Member

    Support ID number 158363

  • dvw2
    dvw2
    Community Member

    I have the same issue on a brand new M2 MacBook Pro. I'll take the same steps noted above.

  • dvw2
    dvw2
    Community Member

    Support ID [#IBI-74938-751]

  • ag_tommy
    ag_tommy

    @dvw2

    I appreciate you sending that report in. One of my colleagues will get back to you as soon as possible.

    ref: IBI-74938-751

  • ag_tommy
    ag_tommy
    edited July 2023

    @wnate

    Checking on your now.

    Edit: It is indeed here.

  • dvw2
    dvw2
    Community Member

    Yes, that did the trick! Thank you!

    [#IBI-74938-751]

  • Dave_1P
    Dave_1P

    @dvw2

    If you run into any other issues then please let us know. We're here to help. 🙂

    -Dave

  • cainefm
    cainefm
    Community Member

    @Dave_1P

    Hi, I have the same issue on my macOS.

    [#WAV-65159-114]

  • Dave_1P
    Dave_1P

    @cainefm

    Thank you for posting the Support ID. I've moved your ticket to the right team and one of my colleagues will send you a reply as soon as possible.

    -Dave

    ref: WAV-65159-114

  • straus
    straus
    Community Member

    Same issue.
    [#FXI-86115-988]
    Thanks!

  • Dave_1P
    Dave_1P

    @straus

    Thank you for posting the Support ID. One of my colleagues will send you a reply as soon as they've reviewed your diagnostics report. Please continue the conversation there.

    To prevent the original poster from receiving perpetual notifications in the future I'm closing this thread. If you're someone who is running into a similar issue in the future then please open a new thread and include a description of your issue and the team will be happy to help. 🙂

    -Dave

    ref: FXI-86115-988

This discussion has been closed.