Forum Discussion

Joelc's avatar
Joelc
Super Contributor
2 years ago

Cannot Sign-In To 1Password, See Below 1Password Generated Message

The title more or says it all in that I cannot sign-in to 1Password and get the below 1Password generated message:

I did contact support as suggested but still no response.

I am locked out until I get help so please respond as soon as possible.

Thank you.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

macos

4 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    I'm glad we could help get you going again. Thanks for being part of the family. 🙂

    ref: XDA-79141-869

  • Joelc's avatar
    Joelc
    Super Contributor
    2 years ago

    For those following / reading this thread please note:

    1. The problem has been resolved by deleting a specific file deep within the Library folder structure; and

    2. The problem was caused by restoring 1Password via Time Machine / Migration and is a known issue that 1Password is working on.

    Thanks to 1Password for getting me sorted with the same day.

  • Joelc's avatar
    Joelc
    Super Contributor
    2 years ago

    Laura, appreciated.

    Just to be clear, do you mean follow up on teh e-mail inclusive of my support and, if yes, where do I get the Support ID?

  • Laura_1P's avatar
    Laura_1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey Joelc, someone is going to have to take a look at your setup to properly troubleshoot, so emailing in was the right idea. Someone will get back to you ASAP if they haven't already.

    If you don't hear back by tomorrow, leave your Support ID (ABC-12345-123) here and we'll take a look for your ticket.