Problem of password after the adapting to version 8

Samien
Samien
Community Member
edited August 2023 in Mac

Hi guys, I have a little problem. When I finished the adaptation to version 8, my password does not work anymore, neither for the app. nor for my 1Password account. Does anyone have any solutions ? For now, I'm back on version 7 and it still works... Thanks for your help.

Comments

  • ag_tommy
    ag_tommy

    @Samien

    I'd like to ask you to create a diagnostics report from your device. My gut suspicion is we'll need to help you reset the local database. The report will clarify that. Can you also let the team know if you've restored via Time Machine or Migration Assistant? That will help move things along.

    1. Open 1Password.
    2. Press command and comma. The 1Password preferences will open.
    3. Tap Advanced.
    4. Click Send Diagnostics.
    5. Click Reveal to locate the report in your downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: Samien

    • A link to this thread: https://1password.community/discussion/141489/problem-of-password-after-the-adapting-to-version-8#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Samien
    Samien
    Community Member

    Hi,

    This is ID I received :

    [#RGL-74665-967]

    Best regards
    Samien

  • Dave_1P
    Dave_1P

    @Samien

    Thank you for posting the Support ID. I see that my colleague sent you a reply yesterday, please continue the conversation via email. To prevent duplication of effort I'm closing this thread. 🙂

    -Dave

    ref: RGL-74665-967

This discussion has been closed.