My new master password does not work
Hi ! I have changed my master password to make it stronger. When I click on it it is registered. However, when getting in I still have to use the old password as the system does not recognize the new one. What am I doing wrong ?
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Do you see a vault named Primary on your system? Where did you change your password?
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There is only one called « personnel » in French. That’s where I changed it.
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I would have expected that change to be happening on 1Password.com. I also expected you would have seen a Primary vault. Hmm? Let's get you over to my colleagues in email support and they can dive deeper. I'd recommend sending a diagnostic from the device. The instruction below are specific to the version of 1Password you use. Please use the correct reporting method for the version of 1Password. If you changed it on device that should be 1Password 7. With 1Password 8 changes take place on 1Password.com.
📬 How to send a 1Password diagnostics report
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
GuillaumeTell A link to this thread:
https://1password.community/discussion/141495/my-new-master-password-does-not-work#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
0 - Your forum username:
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Thank you Tommy, will do.
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Hey and thanks for the quick submission. It's here. :)
ref: LVC-12985-658
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