1Password Safari Extension Fingerprint Unlock Not Working!

Same issue here. I assumed it was because I installed the macOS 14 (Sonoma) beta, but given Joelc's setup, that may not be the case.

Clicking on either the in-field icon or the icon in Safari's toolbar to bring up the widget does not ask (or offer) the ability to use fingerprint. However, opening the main app (or using the icon in the menu bar) does show the fingerprint, and once unlocked there, the widget is also unlocked.

1Password for Mac 8.10.10 (81010014)
macOS Sonoma 14.0 (beta 2)
Browser: Safari

wrox: Good to know that I am not the only one experiencing this problem.

@1passwordsupport : Please provide a response / solution.

@1passwordsupport and 1P_Tommy , I did a little earlier today and discovered that the problem is related to the version of 1Password that is installed; specifically:

1. 1Password Production --> Safari Extension fingerprint unlock IS presented and works

2. 1Password Beta or Nightly --> Safari Extension fingerprint unlock IS NOT presented

Is there any way to get this working for the Beta / Nightly Build or am I stuck on Production builds to the extent that I want the fingerprint unlock capability?

Thanks and look forward to a response and, hopefully, a solution!

Hey Joelc, wrox,

It sounds like 1Password in your browser may be having a hard time connecting with your 1Password app. Can you send over the following reports so we can take a closer look at what may be going wrong:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hi steph_giles

Sent in the files requested. The Support ID sent to me is [#TXB-53466-162].

Thanks!
Kevin

Thanks wrox, I have located your support ticket and a member of the team will be in touch soon.

ref: TXB-53466-162

wrox , appreciate you beating me to it, been one hell of a work week. I look forward to the fix / response and hope that it works for me too!

steph_giles , please let me know whether you want me to send the files as well. Thank you!

Hey Joelc,

If you could send the files as well that would be great, thank you in advance!

Hi @steph.giles

Sent in the files requested. The Support ID sent to me is [#PNY-66967-699].

Thanks!

Joel

Joelc

It is here and with the correct team. Someone will be in touch as soon as possible.

ref: PNY-66967-699