Non synced items

rctneil
rctneil
Community Member
in Desktop betas (Mac, Windows, and Linux)

I constantly get this message and it's starting to drive me mad. When i click the button, no items show up.

Please can this be fixed.

Neil

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • MatthewPackwood
    MatthewPackwood
    Community Member

    OK, I am TOTALLY not from 1Password, but...
    THE BELOW IS WHAT I WAS RECOMMENDED FOR MY SPECIFIC CASE / WORKED FOR ME I AM NOT SAYING IT IS SAFE FOR / WILL WORK FOR EVERYONE.
    What I found was that the item on my macOS device was "debris" from deleted items from "18 months" ago.
    After checking (and double checking) that this was the case I logged out of 1password on my macOS device and logged back in again (allowing the database from the website to be redownloaded) and the debris was gone.
    THE ABOVE IS WHAT I WAS RECOMMENDED FOR MY SPECIFIC CASE / WORKED FOR ME I AM NOT SAYING IT IS SAFE FOR / WILL WORK FOR EVERYONE.

  • GreyM1P
    GreyM1P

    Hi @rctneil

    Have a look through this post, if you haven't already, to see if it helps in your case:

    ☞ What to do if you see a message about offline items — 1Password Community

    If you're still stuck, follow the instructions at the bottom of that post and we'll be happy to help you further.

    — Grey

  • rctneil
    rctneil
    Community Member

    Thanks. Will try this!

  • Dave_1P
    Dave_1P

    Sounds good! Let us know if you run into any issues or have any questions. 🙂

    -Dave

This discussion has been closed.