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Autolock broken?

rogerl
rogerl
Community Member
edited August 2013 in 1Password 3 – 7 for Mac

I'm running Chrome 28.0.1500.95 on Mac OS X 10.7.5 with 1Password 3.8.21 (build 32009). All of a sudden my autolock seems to be broken; it has always worked before. I have things set up to autolock on sleep, and have never changed those settings. But now when I wake up from sleep, no password challenge occurs. Has something changed in 1Password?

Comments

  • khad
    khad
    1Password Alumni

    Hi @rogerl,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    To help us track down the issue more quickly, could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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